This website is protected by copyright. Our website and its contents are covered by intellectual property rights (mainly copyright). We either own theserights or, where they belong to others, use them with permission.
In an effort to make our Website more accessible, we have installed One Click Accessibility by Pojo through WordPress. This function enables visitors to the Website to resize font, change page to grayscale, implement a negative contrast or high contrast, change to a light background, underline links, and reset embedded fonts.
It is our goal to be as inclusive as possible, therefore, if you have any recommendations for additional methods to make our Website more accessible, please contact us at firstname.lastname@example.org.
- What personally identifiable information is collected from you through the website;
- How the data we collect is used;
- With whom we may share your data;
- What choices are available to you regarding the use of your data;
- The security procedures in place to protect the misuse of your information;
- How to contact the appropriate authorities; and
- How you can correct any inaccuracies in the information.
To make this notice easy to find, we make it available on our home page and at every point where personal information may be requested.
Information Collection, Use, and Sharing
This website is solely owned and operated by HOPE and we only have access to/collect the personal information in order to provide you with information on our products and services. For example, we will retain the information that you voluntarily give us, if you:
- Request a consultation via the form submission page(s) on our website;
- Provide credit card information via the online booking page on our website; or
- Submit comments or questions via the contact page on our website.
In these instances, we often collect information such as name, physical address, telephone number, email address, and credit card number.
If you do not provide your personal data, HOPE will not be able to provide you with the information or appointments you requested, cannot react to your comments or questions, and cannot serve you as a client.
Purpose and Legal Basis for Use of the Data
HOPE needs access to certain information in order to provide you with HOPE products and services as described below. HOPE uses the information you provide to update, maintain, and protect our services, tools, websites, and business(Art. 6(1)(a) GDPR); to comply as required by law, legal process, or regulation (Art. 6(1)(c) GDPR); to communicate with you in responding to your requests, comments, and questions(Art. 6(1)(a) or (b) GDPR); to develop and provide search, learning, and productivity tools and additional features; to send emails and other communications; for billing, account management, and other administrative matters; and to investigate and help prevent security issues and abuses Art. (6)(1)(d) GDPR.
HOPE may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as a court or administrative order, national security letter, subpoena, search warrant, or a national security or law enforcement request. HOPE may also be required to disclose personal information if HOPE merges with or is acquired by a third-party.
Receivers of Personal Data
HOPE has relationships with third parties to assist us in providing products and services to our customers. These services providers include but are not limited to LastPass, WP Engine, Google, Gmail, GoDaddy, Elementor, Gravity Forms, IntakeQ, WP Event Manager, SiteLock, Alt-iThemes Security Pro, One Click Accessibility, Popup Maker, Yoast SEO, WP Dashboard Notes, UpdraftPlus, WP Rocket, Google Site Kit, Akismet Anti-Spam, Duplicate Page and Post, GDPR Cookie Consent, Facebook, Instagram, LinkedIn, Google Analytics, Google Search Console, Google Business Profile, and Bing Webmaster Tools. These service providers are authorized to use your information only as necessary to provide services to HOPE.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Cookies, Web Beacons, and Google Analytics
We may use ‘cookies’ and/or web beacons on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. HOPE utilizes a cookie plugin to make its website GDPR compliant and you can go to this link to find out how this plugin uses data when you use this site: https://wordpress.org/plugins/cookie-law-info/. Web beacon is a piece of data used to collect advertising data, such as counting page views, promotion views, or advertising responses. These tools help us to tract and target the interests of our users to enhance the experience on our site. Usage of a cookie or a web beacon is not linked in any way to any personally identifiable information on our site. We also use Google Analytics and you can go to this link to find out how Google uses data when you use this site: www.google.com/policies/privacy/partners. Finally, we use Mailchimp to create email marketing campaigns. You may configure your device to limit or to prevent access by cookies, such as to notify you when you receive a cookie, to block all cookies, or to delete existing cookies.
We may use non-identifying and aggregate information derived from cookies and other analytical tools (“Aggregated Data”) to better design our website. We may also share the Aggregated Data with third party service providers such as advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we may disclose your data to a third party (i) if it is required by any applicable law, regulation or government request, (ii) to protect the security or integrity of this website, or (iii) to protect ourselves and our other customers or the public from harm or illegal activities.
How We Retain Information
Non-transactional Information: HOPE will retain your information as it relates to customer projects is considered non-transactional data and can be stopped, started, and purged at customers’ discretion.
Transactional Information: Information that is processed by HOPE customers is stored for the minimum time necessary to process the information.
Marketing: Information collected is used for marketing purposes until a customer or prospects opt-out.
How to Manage Cookies
You can set your browser not to accept cookies at any time and the following link tells you how to remove cookies from your browser: https://its.uiowa.edu/support/article/719. However, in a few cases, some of our website features may not function as a result.
While no data transmission over the internet is 100% secure from intrusion, we take appropriate precautions to protect your information. Your data is secured by the safety protocols inherent in our hosting package with wpengine.com. You may review these protocols by visiting https://wpengine.com/secure-wordpress-hosting/.
Please note that while HOPE does provide services for minor children, this website is not specifically designed to target or for use by minor children. Because of the nature of HOPE’s services, we will, from time to time, receive personal data of minor children. HOPE engages in all reasonable measures to protect the personal data of such individuals.
If you are the parent of a minor child and you believe your child has provided us with personal data against your wishes, please contact us at email@example.com; HOPE will take appropriate steps to delete such information.
Your Rights To and Control Over Information
If you are a resident of the European Union (EU) member state and if you provide your information to HOPE, the following section details your rights and how HOPE and the HOPE Data Protection program will address them.
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Restrict how we process your data.
- Express any concern you have about our use of your data.
- Request that we deliver your data to you or to a third party.
Should you wish to report a complaint, if you feel that HOPE has not addressed your concern in a satisfactory manner, or you believe your privacy rights have been violated by HOPE, you may file a complaint with HOPE or with the Supervisory Authority (SA) from your EU member state. To file a complaint with HOPE, you must submit your complaint, in writing. You will find the contact details below. You will not be penalized for filing a complaint.
Your Rights (CCPA)
If you are a “Consumer,” resident of California, and your personal information (PI) is being processed by HOPE in accordance with the California Consumer Privacy Act (CCPA), other than certain exceptions by regulation, you have the rights listed below. You will need to communicate with HOPE in order to exercise these rights; HOPE does not make decisions about the data that is processed in our tools.
The following section details your rights and how HOPE will address them. In compliance with the CCPA Privacy Notice and Information Right, HOPE will inform consumers about:
- Personal information categories collected: HOPE may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we may have collected the following categories of personal information from consumers within the last twelve (12) months based on marketing activities or acting in our role as a processor for HOPE Customers and partners:
- Category A – Identifiers
Examples: Name, postal address, Internet Protocol address, email address, Social Security number, driver’s license number, passport number, or other similar identifiers.
- Category B – Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples: Name, signature, Social Security number, address, telephone number, fax number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, bank account number, credit card number, debit card number, or any other financial information.
- Category C – Protected classification characteristics under California or federal law
Examples: Age, ethnicity, citizenship, religion or creed, marital status, physical illness, mental illness or disabilities, gender, veteran status.
- Category D – Commercial information
Examples: Records of personal property.
- Category F – Internet or other similar network activity
Examples: Access history and information on your interaction with our website.
- Category I – Professional or employment-related information
Examples: Occupation, employer information.
- Category J – Non-public education information(per the Family educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Examples: Education level, school attended
- Category A – Identifiers
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, through information we ask from you when our you contact us or engage our Services.
- Directly and indirectly from you when using our Services or visiting our website. For example, usage details collected automatically in the course of your interaction with the HOPE website.
Use of Personal Information. HOPE will not sell or rent this information to anyone. If you provide us with another person’s information, you represent and warrant that you are authorized to do so and have that person’s full consent to do so. We will use your information to respond to you regarding the reason you contacted us.
Your Rights Under the CCPA
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email at firstname.lastname@example.org.
Opt-out Right for Personal Information Sales
While consumers have the right to request to opt-out of the sale of PI to third parties, and HOPE would comply with this right, it is imperative to note that HOPE does not sell any PI to any third parties. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You must provide HOPE with enough information to enable us to verify who you are, that you have the right to make this request, and with sufficient further detail that allows HOPE to properly understand, evaluate, and respond to the request.
Right of Disclosure or Access
You have a right to request disclosure of your PI and to receive additional details regarding the PI HOPE collects and its use purposes, including any third parties with which HOPE shares information.
Right of Data Portability
In Response to a request for disclosure, HOPE will provide you with your personal information in a readily usable format to enable you to transmit the information from one entity to another entity without hinderance.
Right to Deletion/Erasure (The Right to be Forgotten)
You have the right to request deletion of your PI HOPE has collected.
HOPE will not discriminate against a consumer because they exercise their rights.
Responding to Rights Requests
- Comply with a verifiable consumer request.
- Respond within 45 days after receipt, potentially extendable once for another 45 to 90 days on consumer notification. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.
- Inform the consumer of the reasons for not taking the action. If HOPE is unable to take action on a request, we will explain why in our response to you.
- Provide the information free of charge, unless the request is manifestly unfounded or excessive.
- Consumers may only make most information requests twice a year and only for a twelve-month look-back.
- There are no limits on deletion and do not sell requests.
Privacy Policies of Other Websites